Why do moms choose Pacific Aire for AC service?
As a mom, you want help you can trust, but how can you tell who gives the best AC Service when everyone claims to be the best? Here are the top questions to ask when searching for the right HVAC company to do your repairs:
1. Do the HVAC technicians have a license on file with local and state agencies?
Identifying an ac repair services company that is licensed by the state and local departments is highly significant. It protects the consumer from fraudulent services and bogus business practices.
2. Are they recommended by friends and family?
It is ideal to ask recommendations and feedback from your peers and family members who once hired the company. Ask the pros and cons of getting these HVAC repair services for your AC unit. Do the HVAC technicians provide solutions, respond to queries and take adequate courses of action?
3. How is their customer review/feedback online?
Social media is an efficient driver of a company. Promoting their business online would give them a large audience that can be potential customers. In an article by ThriveHive, they revealed that almost 72% of the consumers trust online reviews more than personal recommendations. Before hiring an HVAC contractor read reviews from customers online to see if they are reliable and efficient in doing the job.
4. Do they have HVAC certification?
Asking for certification is highly encouraged when hiring an HVAC contractor. This legal document serves as an indicator to the client that the contractor has acquired sufficient education and experience. Organizations like North American Technician Excellence (NATE) can certify that a potential HVAC contractor has proficiency and competency.
5. Do they offer payment plans?
Payment plans allow customers to buy AC systems or repair existing installations right away. The United Consumer Financial Services Company offers flexible, client friendly payment plans on air conditioning and furnaces. UCFS built a name for itself and served as a role model to other HVAC-related companies in terms of providing payment options to their valued and future clients.
6. Do they offer warranties or work guarantees on repairs?
You should definitely go with a company that offers a warranty on their service. A company with a warranty will ease your mind just in case they failed to do their job. Ask questions, such as, what guarantees, warranties and follow-up service do they offer? Guarantees and warranties indicate that you are in the right hands.
7. Can they provide customer references?
Feedback from customer references will help you in making decisions about hiring a specific HVAC contractor. If they refuse to give you references, then keep searching for a contractor that will give you names to call.
8. Is their customer service personnel knowledgeable and friendly?
The customer service personnel should be proficient and competent enough to answer all your queries and should exhibit a friendly attitude. If not, keep looking!
9. Are they willing to tale the time to inspect your home and give you a more accurate assessment?
Though your problem might be fixed through a simple phone call, it is better to have the evaluation in the comfort of your home so that the HVAC contractor could inspect the problem/issue thoroughly. There might be a problem that you don’t know about that they may find when they come to your home. It is best to have a company that can offer assistance and conduct a physical assessment in person.
10. Do they have outstanding complaints with BBB?
The BBB ensures that businesses and companies are accredited and strictly follow all the rules and regulations for the customer’s safety. If the company you’re hiring has complaints and unfixed issues with the BBB, you might want to reconsider their service.
11. Ask about the maintenance service agreement – what does it cost and what does it cover?
Unplanned expenses are a nightmare. Inquiring about the annual maintenance service agreement – what it covers and its cost would be beneficial.. Maintenance is not a one time process, but is considered to be a repetitive task done by professional contractors.
12. Who is covered by the company’s licenses and insurance?
It is significant to identify if the company incorporates all their employees in the licensing agreement and if their future clients are covered under their insurance. HVAC service providers who failed to comply with these terms would likely face fines and worst cases, suspension of their operations. Know if the HVAC technicians are covered with insurance. The last thing you’d want is for an accident to happen on site and you having to pay for the damages.
13. Do they offer rebates and other incentives?
In an article provided by AC & Heating Connect (2017), they highlighted a key point that new customers who are about to hire HVAC technicians should not only focus on cost but on promotions, rebates and incentives that are available. These rebates and incentives are the company’s way of providing discounts for their product.
14. How long have they been in business in your area?
If a company has been around for years, it is because people find them reliable and trustworthy. Friends and family will refer to them because they know they will do a great job. Look for HVAC companies that has been around for several years. They will probably still be there in the future.
15. Do they have complete background checks on their HVAC technicians?
There is always a risk of hiring employees in any company. In an article by The Self Employed (2018), they emphasized that companies should practice background checking of their new employees, as resumes can sometimes be irrelevant and don’t state what is true. When doing background checks on technicians, the company is not just saving their name but saving the welfare of their future clients by comprehensively checking their educational requirements, experiences and most importantly how clear their criminal records are.
Our expert team of technicians at Pacific Aire are professionally and highly trained, dependable and friendly.
If you need help with your HVAC system, schedule an appointment by calling 805-737-2564 or visit https://www.pacaire.com/make-an-appointment/
We’re happy to take your call and be of service.
