For any HVAC company, its core strength lies in its technicians. Choosing the best team of technicians allows us to ensure that all our customers get a stress-free service experience and excellent results.
It is reassuring to know that your technician will arrive in a professionally equipped vehicle, look well-groomed, have expert knowledge, and are friendly.
Since there are so many HVAC companies out there, you might wonder how to choose one that has service technicians with the right training. Here are some tips that will help you determine if a technician is reliable.
Ask The Right Questions
Asking the right questions will likely help you uncover the things you wish you knew before you hire an HVAC technician with proper HVAC training to work on your home. Here are some questions you should ask:
- How technicians are hired? Are the techs qualified and background checked?
Make sure that the technicians are thoroughly vetted and background checked –
All of our HVAC service technicians at Pacific Aire are background-checked, well trained, and wear clean uniforms when they arrive at your home.
- How are the technicians trained?
At Pacific Aire, our HVAC service technicians and expert installers spend months in our training center long before the Pacific Aire sticker is slapped on. We also provide ongoing weekly training to ensure the highest quality of service in your home.
- How can to find out if their previous customers were satisfied with their HVAC technicians?
You can do that easily by looking up Google Reviews.
A Fully Stocked-up Fleet
It is frustrating to wait for a technician and then learn that they do not have the part in stock. Techs who repair HVAC equipment should travel in vans stocked with parts that are commonly available. There are definitely some things they can’t carry, but the basics should be easily accessible so they don’t need to return.
Guarantees and License
Information on guarantees and warranties can be found on the contractor’s website. You should discuss what will happen if you are not satisfied with the technician’s work. You should feel confident that there will be complete follow-up before deciding to hire an HVAC contractor.
Make sure the HVAC technician has been trained properly and has experience. It is also important that your HVAC technician has a license to maintain and repair HVAC equipment, as well as adequate insurance to cover accidental damage.
Provides Expert Advice
Free expert advice is available. You might be told it’s time to replace your HVAC system by someone who makes a living selling new HVAC equipment even if it doesn’t need to be replaced. HVAC maintenance technicians have multiple reasons for doing business. This means we will be here when you really do need a new HVAC unit.
We can offer you do-it-yourself solutions to save money and extend the life of your HVAC system. If your air quality has been compromised, we will certainly inform you.
Here at Pacific Aire, our technicians spend over 200 hours in our training facility before ever stepping foot in your home. They work on all of our top main manufacturers and equipment on everything from service to troubleshooting, and even safety. We’ve built up our mock attics to ensure that our technicians can safely operate in your attic and in your home. They also work on lab equipment here in our closets so that we can simulate what it’s like in real-world conditions.
Now, it’s not just service that spends time here too, all of our field departments do everything from install, to service, even our system designers spend hundreds of hours in our training facility to ensure that we can guarantee our work for you and guarantee your comfort.
We have a dedicated technician that trains everyone who is NATE-certified, EPA-certified and he’s put the hours in, in installing and servicing equipment. That helps all of our team members because we have a wealth of knowledge that is taught to us on a daily, weekly, and monthly basis.
There’s only so much you can read in a book or look at in a picture, that’s going to help you out. So being able to actually have live equipment, real equipment – to be able to have manufacturer tech support and really put on training week after week and month after month so our technicians get hands-on, the best training possible.
We use a modular system that helps recreate issues that we may have seen in the field. These issues are taught and shared with the entire team to help us solve, overcome and troubleshoot them. This makes our lab very unique.
