At Pacific Aire we are committed to creating a five star experience for our clients, which is why client reviews are very important to the health of our business. We look forward to hearing about your personal experience with our Licensed HVAC technicians.
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Matt was in our home for the second time today. He was very polite and very helpful in explaining what he was doing. He recommended that we have another return put in so our unit works efficiently. He is also very clean and made sure our wood floor was protected. It was a pleasure having in in our home. Thanks for all the hard work Matt. We will always recommend Pacific Aire
What a pleasant and welcome suprise to receive your letter with gift enclosure. Thank you very much.I have chosen to respond via "old fashion snail mail" rather than the confusing (to me).com method as most of this technology has left me behind decades ago.. However, you have requested "feedback" and a review of the work recently performed at my residence. I can tell you that I have been very much impressed during every phase of the project - from the courteous and friendly office personnel to the patient and understanding Mike McFarlane to the men who installed the new system - Vince, Jake, Jim and Linear (sp?), and, of course, Val Meredith who recently installed a really "cool" Kool Kap. There was a real simpatico with Val, as we both treasure our little four legged companions, and my Kiku seemed to sense it immediately.The installation was not only completed on time, but well ahead of estimated scheduled. Things were left in a clean and neat condition, and nothing was missing as I had previously experienced with another company. In light of this current culture of entitlements, lack of initiative and total narcissism, I found it refreshing to witness hard work, knowledge, and professionalism of your staff.I hope this satisfies your request, to date, Kiku and I are thoroughly enjoying the comfort of our new air conditioning unit. Thank you again.Sincerely yoursJean SVentura, CA
One of my AC Units has been recurrently been shutting itself off and also leaking water. Val from Pacific Aire did a diagnostic and also addressed the underlying problem. Val was prompt, courteous, professional, explained thoroughly what he found and proposed a solution. He made sure he answered my questions. I was very pleased with his work and highly recommend Val.
Val was right on time, setting expectations for the visit and explaining the steps of the scheduled service. He was polite, efficient and took care in explaining owner's maintenance of the air conditioning/heating system. I have been with Pacific Aire for several years and I have always found the staff to be helpful in guiding me through the options available for me within my budget. It was during a service call with Pacific Aire that I learned about the HERO program. I am very satisfied with their customer service skills and recommend their services to anyone including my family who may be searching for a heating/air conditioning servicing company.
I just had my furnace and air conditioner "tuned up" to prepare for summer. Val M was polite, professional and informative. He explained the steps and procedures thoroughly and was also very friendly. I feel I have a much better understanding of heating and air conditioning now. Keep up the good work Val, cheers buddy!
Matt and Grant trouble shot my unit. They were polite, precise and most effective in solving the technical aspects of my system. They assisted me in mastering the Venstar System on my air/heating system. It isn't easy to teach an old dog new tricks
Excellent service, could be used as a model for how service businesses should run. I am 100% satisfied.
Val is a world-class technician! He arrived within the time 'window' and was very thorough and knowledgeable. He completed the job in good time, but was also very informative and let me know what he was doing and why. Pacific Aire is lucky to have such a skilled and careful tech. as Val. He is also friendly and personable. I also felt fortunate that you sent him to do our job.
Time for my annual heater check-up and I had Dock perform the service. He took the heater apart and showed us places of concern on the equipment. Wow, I had never seen the insides of a heater and how it works. His knowledge and expertise was very impressive! I would like to have Dock do all of my service calls in the future. My husband and I have been club members for a number of years and we highly recommend PacAire.
Anthony was absolutely the best. Very knowledgeable and very courteous. I felt comfortable that he was able to explain many aspects of things that needed attention and he offered me choices so I could make informed decisions in my best interest.